Integration of Aspect-Based Sentiment Analysis and Business Intelligence for Customer Review Analysis on Instagram in Customer Experience Mapping in the F&B Industry. Karapan Network Journal : Journal Computer Technology and Mobile Ad Hoc Network, [S. l.], v. 1, n. 01, 2025. Disponível em: https://ejournal.omahtabing.com/knj/article/view/4. Acesso em: 2 jun. 2026.